Job Description
Role Summary
We are seeking a highly skilled Academic Systems Manager to lead the deployment and management of our cloud-based academic ecosystem.
Our ideal candidate will be able to:
• Expertly administer School Information Systems (SIS) and Learning Management Systems (LMS).
• Guide and architect the implementation of robust cloud solutions that enhance teaching and learning experiences.
• Troubleshoot complex issues with both technical and non-technical stakeholders.
• Listen to feedback from stakeholders and identify areas for improvement / optimisation.
• Drive automation initiatives to streamline data flows and improve operational efficiency.
At EiM, we're transforming education by integrating systems and leveraging the data contained within them. Your proven experience managing educational technologies and implementing automated solutions will be instrumental to achieving our strategic goals.
Duties and Responsibilities
• Oversee the deployment, configuration, integration and alignment of academic systems including Learning Management Systems, Student Information Systems, and assessment platforms across the EiM group of schools.
• Ensure consistent functionality, data schemas and effective integration with the organization’s broader technology ecosystem.
• Conduct regular audits and performance analyses of academic systems to identify areas for improvement, ensure compliance with organizational standards, and address potential risks.
• Lead rigorous testing of academic systems and updates before implementation to ensure they meet user needs, function seamlessly, and avoid disruptions to teaching and learning.
• Act as a liaison between schools and the central data and information systems team, developing a deep understanding of individual schools’ needs, curricula provision, and timelines to ensure systems function smoothly.
• Build and maintain strong relationships with school leaders and staff, proactively seeking feedback and offering support to optimize system usage and user satisfaction.
• Ensure all academic systems contain accurate, well-structured, and up-to-date data, aligning data sets across systems to support consistency and interoperability. Collaborate with schools to address data discrepancies and maintain data integrity.
• Support the development and maintenance of Standard Operating Procedures (SOPs) governing the use of academic systems, ensuring clarity, relevance, and consistency in processes across all schools.
• Design, deliver, and evaluate training programs for school staff on academic system usage, equipping them with the knowledge and skills to maximize the systems’ potential and minimize user errors.
• Provide effective service delivery for academic systems, ensuring timely resolution of issues, efficient support workflows, and a high-quality user experience.
• Work with vendors to solve issues identified by schools and to deliver projects on time and within the allocated budget.
Requirements
• Proven experience remotely managing and deploying systems, particularly School Information Systems and Learning Management Systems.
• Strong analytical and problem-solving skills.
• Experience with automation technologies such as Power Automate
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various teams and stakeholders.
Highly Desirable
• Familiarity with platforms such as iSAMS, SchoolBox, and SchoolsBuddy would be advantageous.
• Previous experience working in a school environment.
• Experience with integration platforms, particularly Clever and Wonde.
• Experience with API architecture, including designing, developing, and deploying APIs to ensure secure and efficient interactions between software components
• Knowledge of OpenID Connect (OIDC) and OAuth authentication flows to enable secure authentication and single sign-on (SSO).
Core Competencies
Drive Improvement, Innovation & Change
The ability to innovate and lead change by identifying improvement areas, life-long learning and implementing new tools and technology for team and group benefits. Cultivates a creative team atmosphere allowing people to embrace change and innovative ideas.
Drive Sustainability
The ability to think and act responsibly and promote sustain- able practices to maximise social impact and personal impact, maintain a positive outlook at work, take accountability of own practice, and have a global mindset to achieve sustainable development goals.
Work Inclusively & Foster Partnership
The ability to be adaptable and transparent in interacting with people with different backgrounds, work collaboratively and across boundaries, regardless of personal job responsibility, and be consultative to draw informed decisions and build a wider community with students, parents, and colleagues to ensure their voice is heard and valued.
Delivering Results
The ability to deliver desired results, in accordance with business objectives, plan activities and projects well in advance, take account of possible changing circumstances consistently, and focus on the internal and external customers’ satisfaction to keep achieving high standard quality.
Problem Solving & Conceptual Thinking
The ability to analyse relevant data and all other sources of information, to break them into parts, to identify the most prob- able cause of a problem and generate feasible solutions from a broad perspective.
Decision Making
The ability to take responsibility and initiative to work under own direction while showing the ability to make and implement informed, timely decisions, based on a comprehensive analysis and the implications of potential outcomes.
Professionalism
The ability to demonstrate business acumen by understanding different functions, proactively develop the appropriate level of expertise required to successfully complete tasks and show commitment to the group’s values and ethics.
Develop Supportive and Safe Learning Environment
EiM employees are committed to safeguarding and to promoting the welfare of children and young people. They ensure a secure, stimulating and well managed learning environment that promotes a sense of safety, support and wellbeing.
EIM believes that each employee makes a significant contribution to our success and that contributions should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary responsibilities but not limit the employee nor EIM to only the work identified. It is the expectation of the Company, that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.
